Selecting an HVAC contractor is an important decision that you shouldn’t make without doing some investigating to make sure you’re making the right choice.

First, choose a contractor who will ask you about your wants and needs and actually listen to you. With that noted, they should be able to show you up to four options from which you can choose.

When they arrange your installation, is it when you want it done, or when they can fit you in? Will your contractor pull a permit on every job? Doing so will make certain that it meets all of your local codes.

HVAC system installation is not something you can do yourself and a successful installation requires a contractor that is skilled in a variety of areas, from load calculation to piping and a lot of steps in between. You could get the best system, but if it’s improperly installed you may not get ideal performance.

Here are some other questions to help you make the best choice while researching your HVAC contractor.

Do they have NATE-Certification?

NATE (North American Technician Excellence) is the largest nonprofit certification organization for HVAC technicians. Certified technicians have demonstrated their knowledge in the HVAC industry by passing real-world and rigorous tests created by a committee of industry professionals. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will provide you peace of mind knowing your contractor has undergone intense professional training.

Do you have access to references or referrals?

A professional HVAC company will be able to provide you with a list of recent customers that you can chat with and tell you about the quality of their company’s work. Call their list of references and ask about their project and if they’d recommend the company.

There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to check out the consumer ratings of an HVAC contractor and you’ll view any customer complaints against a company. The ACCA is a nonprofit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be serious about their profession and will be able to give referrals for previous work.

Another way is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are normally the most beneficial recommendations because they are coming from people you know. You’ll find out who to check out and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors rely on positive word-of-mouth, so if someone you trust recommends them it’s likely they’ll do great work for you too.

Do you know if they’re licensed and insured?

Not all states require licensure for heating and cooling contractors, but practically all of them do. It’s easy to search online to see if your state requires a license so you know whether or not to ask for one when receiving quotes from a contractor. The reason a lot of states require licenses is simply to keep you from using a company that uses less than qualified workers.

If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably best to look elsewhere to help avoid any potential concerns.

When do I bring up these questions?

The best time to ask questions and pick an HVAC contractor is right now, before something happens to your system. Get your furnace looked at while it’s operating normally and arrange your annual maintenance.

Your family’s health, comfort and safety is our business at Done Right Air in Milwaukee. Our HVAC pros would be happy to answer any and all of your questions. Call us at 414-207-4034. We look forward to becoming your partner in keeping your system running safely and efficiently.